Privacy Policy

Last updated: 09/01/2026

Isobel North Skin & Body Therapies (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, services and appointment bookings (the “Services”), to provide you with a curated skin and body therapy experience.

Isobel North Skin & Body Therapies is powered by Shopify, which enables us to provide the online store and related Services, and uses a third-party booking system to manage appointments.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, book a treatment, or otherwise interact with us through the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details such as your name, email address, phone number, billing address and shipping address

  • Booking information including appointment details, treatment selections, and booking history

  • Payment information including payment method details, transaction confirmations and order history (note: card details are processed securely by third-party payment providers and are not stored by us)

  • Account information such as login details, preferences, and settings (where applicable)

  • Transaction information including products viewed, purchased, returned or exchanged

  • Communications including emails or messages you send to us

  • Device and usage information including IP address, browser type, device information, and interactions with the website

  • Cookies and tracking data as described in the Cookies section below

We do not knowingly collect personal information from children.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you when you make a purchase, book a treatment, contact us, or otherwise provide information

  • Automatically through your use of the Services via cookies and similar technologies

  • From service providers who support our website, payments, and bookings

  • From partners or third parties where permitted by law

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

  • To provide and operate the Services, including processing bookings and orders

  • To communicate with you about appointments, purchases, enquiries, or customer support

  • To process payments and manage transactions

  • To personalise and improve your experience on the website

  • To comply with legal, tax, and accounting obligations

  • To prevent fraud, misuse, or unauthorised access

  • To send marketing communications where you have opted in

BOOKING SYSTEMS AND THIRD-PARTY SERVICE PROVIDERS

To deliver our Services, we share personal information with trusted third-party providers where necessary, including:

  • Shopify – website hosting, online store, payments, and order management

  • Cowlendar Booking App – appointment scheduling, booking management, and reminders

  • Payment processors – to securely process payments

These providers process personal information only as required to perform their services and in accordance with their own privacy policies.

MARKETING COMMUNICATIONS

If you opt in to receive marketing communications, we may send you emails about products, treatments, offers, or updates.
You can unsubscribe at any time using the link in our emails.

Transactional messages, such as booking confirmations and order receipts, will still be sent where necessary.

COOKIES AND ANALYTICS

We use cookies and similar technologies to operate and improve the website, understand how visitors use the Services, and support essential functionality.

You can manage or disable cookies through your browser settings.
For more information on how Shopify uses cookies, please see:
https://www.shopify.com/uk/legal/cookies

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them.

Information submitted through the Services may be transferred to and processed by Shopify and its service providers, including outside the UK or European Economic Area, in accordance with applicable data protection laws.

To learn more about how Shopify uses personal information, please visit:
https://www.shopify.com/uk/legal/privacy

DATA SECURITY AND RETENTION

We take reasonable steps to protect personal information and rely on secure third-party platforms to store and process data. However, no system is completely secure, and we cannot guarantee absolute security.

Personal information is retained only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

YOUR RIGHTS

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

You can exercise these rights by contacting us using the details below.

INFORMATION COMMISSIONER’S OFFICE (ICO)

If you are located in the United Kingdom and are unhappy with how we have handled your personal information, you have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

You can contact the ICO using the details below:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns directly before you contact the ICO, so please contact us in the first instance using the details provided in the Contact section of this Privacy Policy.

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, and processed outside the country in which you reside. Where required, we rely on recognised legal safeguards to protect your information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be published on our website.

Cookies Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to the site owner.

How We Use Cookies

Isobel North Skin & Body Therapies uses cookies to operate and improve our website, provide core functionality, understand how visitors use the site, and support marketing and advertising activities where appropriate.

Cookies help us to:

  • Ensure the website functions correctly

  • Remember your preferences and settings

  • Understand how visitors interact with the site

  • Support secure checkout and booking processes

  • Measure the effectiveness of marketing and content

Shopify Cookies

Our website is hosted on Shopify. Shopify uses cookies to power essential site functions such as checkout, cart functionality, fraud prevention, analytics, and performance monitoring.

These cookies may collect information such as:

  • Your IP address

  • Device and browser information

  • Pages visited and interactions on the site

  • Transaction and checkout-related data

Shopify may also use cookies to help deliver personalised advertising across different websites, depending on your location and consent preferences.

You can view Shopify’s full cookie policy here:
https://www.shopify.com/uk/legal/cookies

Types of Cookies We Use

The cookies used on our site generally fall into the following categories:

  • Essential cookies – Required for the website to function properly (e.g. checkout, security, booking functionality).

  • Analytics and performance cookies – Help us understand how visitors use the site so we can improve performance and usability.

  • Marketing and advertising cookies – Used to deliver relevant advertising and measure marketing effectiveness (where permitted by law).

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored

  • Delete existing cookies

  • Block all or certain types of cookies

Please note that disabling cookies may affect the functionality of the website, including booking treatments, shopping, or completing checkout.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, law, or our business practices. Any updates will be posted on this website.

CONTACT

If you have any questions about this Privacy Policy, Cookies Policy or how your personal information is handled, or if you wish to exercise your rights, please contact us:

Isobel North Skin & Body Therapies
Email: isobel.north@gmail.com
Phone: 07734 590993
Address: 4 Whitgates, Longhorsley, Morpeth, Northumberland, NE65 8UJ
Website: https://isobelnorth.com

For the purposes of applicable data protection laws, Isobel North Skin & Body Therapies is the data controller of your personal information.